At ECFS, we aim to ensure that our customers are satisfied with their purchases. We understand that occasionally you may need to return a product or request a service adjustment.

Eligibility for Returns

• Returns may be accepted for products or services that are faulty, damaged, or not as described.
• Some items may not be eligible for return due to their nature or bespoke specifications.
• All returns must be requested within a reasonable timeframe from delivery or completion of the service.

How to Request a Return

To initiate a return, please contact us by phone or email with:

1. Your order or invoice details
2. A description of the issue or reason for return

Our team will guide you through the process and provide instructions on how to return the item or resolve the issue.

Return Process

• We may request that items be returned to us in their original packaging where possible.
• Depending on the situation, we may offer a repair, replacement, exchange, or refund.
• Any refund will be processed using the original method of payment unless otherwise agreed.

Contact Us

For any questions regarding returns, or to start a return process:

Phone: 01642 326010
Email: Charlie.inch@ecfsgroup.co.uk

We’re happy to discuss your situation and ensure it is resolved quickly and fairly.