Warranty Policy

At ECFS, we take pride in the quality of the products and services we provide. We offer warranties where applicable, but the specific terms and coverage can vary depending on product type, manufacturer, and usage conditions.

What Our Warranty Covers

• ECFS warranties may cover defects in materials or workmanship.
• Warranty terms, including duration and specific coverage, are provided at the time of purchase and may differ between products and services.

What Is Not Covered

• Normal wear and tear
• Damage caused by misuse, neglect, accident, or unauthorised modification
• Issues arising from improper installation or external factors beyond our control

How to Make a Warranty Claim

To determine whether your product or service is covered under warranty:

1. Contact ECFS by phone or email
2. Provide the original proof of purchase
3. Describe the issue in detail

Our team will review your claim and advise on next steps, including repair, replacement, or other resolution.

For full warranty terms specific to your purchase, please contact us directly, we’re happy to help and answer any questions.

Contact:

Phone: 01642 326010
Email: Charlie.inch@ecfsgroup.co.uk

Terms & Conditions of Sale

These Terms & Conditions (“Terms”) apply to all products and services sold by ECFS. By placing an order with us, you agree to be bound by the following terms.

1. Orders

• All orders are subject to acceptance by ECFS.
• We reserve the right to refuse or cancel any order for any reason, including pricing errors or unavailable stock.

2. Pricing & Payment

• Prices are quoted in the currency shown on your order and exclude applicable taxes unless otherwise stated.
• Payment terms will be confirmed at the time of order and may include deposit requirements.

3. Delivery

• Delivery dates provided are estimates and not guaranteed.
• ECFS is not liable for delays caused by third parties, logistics partners, or circumstances outside our control.

4. Risk & Ownership

• Risk passes to the customer on delivery.
• Ownership of goods remains with ECFS until full payment has been received.

5. Returns & Cancellations

• Return and cancellation rights vary by product or service.
• Some items may be non-returnable due to their nature.
• Please contact us before returning any items to ensure proper handling.

6. Warranty

• Any warranty provided is governed by our Warranty Policy above and, where applicable, the manufacturer’s terms.
• ECFS makes no additional warranty beyond what is stated, and all implied warranties are limited to the fullest extent permitted by law.

7. Liability

• To the maximum extent permitted by law, ECFS is not liable for indirect, special, or consequential losses.
• Our total liability for any claim shall not exceed the purchase price of the goods or services concerned.

8. Governing Law

• These Terms are governed by the laws of the jurisdiction where ECFS is registered.
• Any disputes shall be subject to the courts of that jurisdiction.